Contact

We’re Here to Help!

Whether you have a question about our products, need assistance with an order, or just want to say hello, our team is here for you. Please don’t hesitate to reach out to us using the contact information below.

Email: contact@riadbrass.com

Or Contact us through the form below

Frequently asked questions

Are your products made from solid brass or simply coated with a gold finish? Are your products made from solid brass or simply coated with a gold finish?

All of our products are crafted from solid brass, not just coated or plated. This ensures a genuine, high-quality brass look and feel that naturally ages beautifully over time.

Where do you ship from? Where do you ship from?

We ship from our workshop in Marrakesh, Morocco, where skilled artisans handcraft each product.

Can your products be used outdoors? Can your products be used outdoors?

Yes, our products are suitable for outdoor use. Made from solid unlacquered brass or copper, they are designed to naturally withstand weather and environmental elements over time.

Are your products lead-free? Are your products lead-free?

Yes, all of our products are made from pure, lead-free brass, ensuring both safety and long-lasting quality for your home.

Is the valve included with the wall-mounted faucets and showers? Is the valve included with the wall-mounted faucets and showers?

Yes, both the wall-mounted faucets and showers come complete with the rough-in valve and all necessary installation components.

How do I apply for a trade discount? How do I apply for a trade discount?

To receive your trade discount, simply email your trade account details to us at riadbrass@gmail.com

Do your products come with a warranty? Do your products come with a warranty?

Yes, all of our products include a 5-year warranty covering any manufacturing defects. You can shop with confidence knowing we're here to support you. If you experience any issues, simply contact us and we’ll promptly provide any necessary replacement parts.

Can I return or exchange a product if I'm not satisfied? Can I return or exchange a product if I'm not satisfied?

Yes, we offer a 30-day return and exchange policy. If you're not satisfied with your purchase, please reach out to us within the return period, and we'll guide you through the process to return or exchange your item.

100% artisanal craftsmanship

Every product is meticulously handcrafted by skilled artisans, adhering to the highest standards of quality and design.

commitment to non-toxic finishes

Our fixtures are finished without the use of harmful chemicals, ensuring they are safe and sustainable for every home.

premium material selection

We source only the finest materials to create fixtures that are not only elegant but also durable and long-lasting.

eco-conscious manufacturing

RIAD BRASS is dedicated to eco-friendly practices, ensuring our production processes respect the environment and sustainability goals.

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